elka atv shocks

Smoothbassman · #11 (**permalink**) 03-08-2010, 02:26 PM

I'm running Elka's on my 850XP. I got in on one of the group deals on the ATVTorture site. Saved 25% off 4 shocks. The best move I ever made on my quad!

People forget about shocks all the time. I didn't do it on any of my utility quads until this year. It will be the first move I make from now on. The handling improves 100% with some real shocks on the quad! With the adjustable preload/rebound/compression you can dial them in for any terrain!

If you can afford to get some. Elka's are the way to go!

HONDARACER · #12 (**permalink**) 03-08-2010, 04:14 PM

So another day goes by with no response from Eric. He answered my emails daily while I was making the purchase, now I sent 5 emails and hear nothing. Lucky its not riding season yet and I dont need the quad or I might be a bit upset.

Smoothbassman · #13 (**permalink**) 03-08-2010, 05:18 PM

Quote:

Originally Posted by HONDARACER

So another day goes by with no response from Eric. He answered my emails daily while I was making the purchase, now I sent 5 emails and hear nothing. Lucky its not riding season yet and I dont need the quad or I might be a bit upset.

Why don't you give them a call. I didn't have any issues reaching and talking to my rep (Yahn) at all. He returned my calls within the hour and addressed all of my issues. 1(800) 557-0552 is the direct number if you don't have it.

Smoothbassman · #14 (**permalink**) 03-08-2010, 05:32 PM

Stage 1 Elka's Installed on 850 XP

HONDARACER · #15 (**permalink**) 03-09-2010, 03:46 PM

SO another day goes by and still no word, so I call them up and just get the runaround promising me someone will cal me back. Hes been telling me the same story for a week now. I am getting fed up with this clown and not sure what to do from here. I am about to call Visa and tell them I am not going to pay for the shocks.

RTICKWAD · #16 (**permalink**) 03-09-2010, 03:59 PM

well can't you return them on a 30 day satisfaction guarentee or something?

Seems like with a company so reputiable you wouldn't be having these issues. IMO. I would call them in a day or two and tell them that they can send you a RMA return box if they don't fix it asap. Then pull the VISA thing if they don't accomodate ya, IMO.

Regards,

R'

HONDARACER · #17 (**permalink**) 03-09-2010, 04:05 PM

Hey thanks for the quick reply. AM I asking too much for $800.00 shocks that wont even give my quad original ride height? You can see from the pictures the springs seem too short. I wont sacrifice ground clearance on a 2 up quad, if I could use the OEM springs I would put them on, but they are too big.

RTICKWAD · #18 (**permalink**) 03-09-2010, 08:29 PM

Are you absolutely sure that those are the right product you ordered? When I look at Smoothbass XP setup you can clearly see how much longer they are. Probably not the issue but just a thought!

Smooth we still need a full report on your testing please for us other Sportsman riders.

Thanks,

HONDARACER · #19 (**permalink**) 03-09-2010, 08:48 PM

I sent an email to Elka asking that exact question. All I keep getting is that the engineers are looking into it. THats the same reply I been getting since I discovered the problem. Worst customer service I got since I bought a $90.000 fifth wheel and got to to piss up a rope by the selling dealer.

Smoothbassman · #20 (**permalink**) 03-10-2010, 03:03 AM

Did you measure the shocks against your stock ones prior to mounting them up?

I measured everything prior to mounting mine up and they were right on the money.

Where these shocks purpose built for your application or were these a shelf item?

I would send them back for a refund and stop messing around. You got a bogus rep that's giving you the run around. This is sad because this is a top suspension company. Highly reguarded by all.