Trouble with 700cc Ranger side-by-side?

[Glen Kenney]

Hi. This is my first post, and I'm having trouble with my new Ranger. Is this a common problem or am I all alone out here?

I bought my wife a new 700cc Ranger crew cab side-by-side from a local dealer in March. She loves (loved, as in past tense) it, taking her relatives for trail rides. It's her toy and relaxation while I'm out of town at work. She's 61 years old and doesn't ride it hard or abuse it. After about 3 or 4 months it quit running, so we took it to the dealer. They replaced the fuel tank and pump under warranty.

That didn't solve the problem. Still didn't run right, spitting at speed and dying at idle. Took it back to the dealer. They called after a couple of weeks saying it was ready. We picked it up again.

In well under two weeks of intermittent use it was back to its' old tricks. I finally got it back to the dealer (Outpost in Silsbee, Tx) again and very politely told them I wanted it fixed this time. Over two weeks later, another new fuel tank and pump, they called telling me to come get it. That was Thursday, Sept. 17.

We finally got to play on it today, the 19th. It runs worse now than it did before we took it in for repair. It'll be another week before I'll be able to take it back to the dealer, but I'd like to hear if my experiences are common. I'm a patient man, but this is getting old and I'm rapidly losing confidence in my dealer. I'd like to hear your thoughts.

Thanks,
Glen Kenney

[Bruce!]

First off, welcome to the board!

[Dirty Dawg Dale]

I know of a good dealer in Odessa, Tx. How far is that from you?

[Glen Kenney]

Odessa is about 600 miles from me. I'm down on the Upper Gulf Coast, near Port Arthur, Beaumont, and Orange. I actually once lived in Odessa, and have fond memories of it.

Now, for an update. I just returned from trailering my Ranger back to the dealer, where I proceeded to let them know that I was not a happy camper and that I wanted satisfaction and I wanted it now. I took the head mechanic for a ride so that I could show them what it was doing. Now, it's time for every man's nightmare.

Ever take a mis-behaving car to a mechanic and have it run perfectly? My Ranger, which I'd been loudly griping about, ran like a new one. Couldn't ask for a better running machine. I publicly apologized to both the mechanic and the service manager. They said they understood, and wanted to check it amyway. Sure enough, it was throwing a code for the throttle position sensor. They told me this was a new code that it had not shown before, and was unrelated to the previous problems with the fuel tank(s) and pump(s).

I'll have to wait and see how this is resolved. I appreciate any help and advice you can give.

Thanks,
Glen Kenney

[Dirty Dawg Dale]

Let us know what you find out. Good Luck!

[H2O]

It probably was the TPS sensor all along and not the fuel pump. Shame on them for their poor diagnosis. I would ask them to check the stator also.

[bigkid]

I paid big bucks last year to have this issue fixed at a local dealer (Golden Spike in Utah). It worked for a few days as I finished the hunt, but began again. Then winter hit hard and heavy and I procrastinated taking it back, it being my 2008 Ranger Crew with the 700 engine.

This hunt season, I became concerned that I might get stranded in the mountains with it running so badly, so gave up the hunt to bring the machine home.

Called the dealer above and was told to bring it on in and they would get to it That Afternoon. Sounded great so dropped everything and took it over (20+ miles 1 way). Did not hear anything that day and by noon the next day, I called back and was told they would look at it the NEXT DAY. So, THEY LIED TO GET THE MACHINE TO THEIR SHOP.

After I reamed their **@@#* about being lied to, they decided to check it out and called me back that afternoon to say TPS AGAIN. I expressed concern that I just paid an outlandish fee to have it replaced last year and the dude said they "HAVE A LOT OF THEM GO OUT" to which I replied that "Sound like defective parts to me".

He then told me they were out of the parts since they replace so many of them and it was on order and would be in Friday (2 more days). Did not hear from them, so around 4:00PM Friday, I had to call them. No part, no phone call, and a complete lack of caring about a customer.

A long chat with the OWNER (John) told the tail. They do not care what the customer is concerned about and they could care less about how fast a part is replaced. They refused to contact Polaris Corporate to complain about parts not holding up and JOHN INDICATED THAT THE 110 HOURS OR SO THAT I HAD PUT ON THE MACHINE IN A WHOLE YEAR WAS EXCESSIVE.

How about that BS. I told him to start ADVERTISING on their website that those hours was considered excessive and see how much that helped their business.

I am still waiting to hear from Corporate (because of MY contacting them, not the worthless dealer) about the issue. The person that I spoke to on 9-9-11 at Corporate indicated that I WOULD be contacted no later than 9-12-11.

To make a long story short. THERE IS A PROBLEM WITH SOMETHING ON THESE MACHINES. Whether it is the TPS, the wiring, the computers, or something else, there is definitely a problem and many of us have and CONTINUE to have problems with it.

With this many (several forums report the same thing) people having the same issue, I would think Polaris would jump on the SOLUTION and stop the bad press. Time will tell and if I have to pay again, it is video time to expose this.