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01-31-2012, 08:55 AM
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Polaris ATV Junkie!
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Member #11247
Join Date: Jan 2011
Location: Michigan
Posts: 1,032
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Polaris sent me this email by mistake..
So I got an email today from Polaris addressed to dealers. I assume it is a mistake. If you copy and paste the link, you can do the learning module for dealers regarding customer service. I did...hehehe
SERVICE - New Information
Date: 31 January 2012
Attn: Dealer Owners, General Managers, Service Managers, and Service Writers
From: Laurie Rengel, Manager of Service Dealer Development and Technical Service
Subject: Customer Service Index (CSI) changed to Net Promoter Score (NPS)
Dear Polaris Dealer,
We announced that on Monday, December 12th, 2011 the Customer Service Index (CSI) changed to Net Promoter Score (NPS). Please remember the training module is still available to view and learn about : •What Net Promoter Score is and how it is measured
•What changes happened on the dealer website
•How to navigate the new website
The training module is less than 15 minutes and will be very helpful for your dealership to learn how customers view their service experience at your dealership. This training module is open to anyone in your dealership and will be available in the Learning Management System at Login Page or on your dealer website under News, Forms, and Links - Service Webcasts & MSD.
You can also use the link below to go directly to the training module.
Polaris NPS Introduction
Thank you and we look forward to your participation,
Laurie Rengel
Manager - Service Dealer Development and Technical Service
Polaris Industries
This email was sent by: Polaris Industries Inc.
2100 Highway 55 Medina, MN, 55340, USA
Go here to leave this mailing list.
We respect your right to privacy - click here to view our policy.
__________________
2011 Sportsman 500 H.O. - Guru brush guard, 26" original Big Horns, gutted muffler, Polaris 2500 w/synthetic line/hawse/winch saver, Polaris HD springs, Polaris heated grips, Glacier III 60" plow, Quadovator reverse mod, 3 headlight mod, Polaris rear rack extender, rear L&R cargo box, HIDs
2011 Trail Boss - HIDs SOLD
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01-31-2012, 08:58 AM
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Polaris ATV Legend
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Member #13240
Join Date: Mar 2011
Location: Renfrew, Ontario, Canada
Posts: 1,796
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lol i got it too
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4190km  2008 Polaris Sportsman 500 Ho, Polaris Hand & Thumb warmers, RotoPax 4 Gallon Fuel Pack, Custom Made Rear Bumper, PowerMadd Hand Guards, Polaris Rear Work Lights, Ricochet A Arm Guards, Modified Stock Muffler, Polaris 3500lb Winch, Rear Rack Extender, Super Atv 2" lift kit, Polaris Brush Guard, 3 Headlight Mod, Shock Covers, Uni Air Filter, EPI 'patv1' primary clutch spring. All up on Interco Swamplites! 
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01-31-2012, 10:37 AM
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Super Moderator
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Member #230
Join Date: Feb 2009
Location: The UP of Michigan
Posts: 5,564
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Ohh oh. Glad I'm not the person who sent that out by mistake.
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01-31-2012, 12:09 PM
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Polaris ATV Junkie!
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Member #14376
Join Date: Apr 2011
Location: Colorado
Posts: 1,023
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I also recieved that email. Haven't had the time yet to see how the dealers customer service is supposed to be treating me, but you can bet I will find out. 
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'11 XP 850 EPS, Pitbull Rockers on STI HD2 Wheels, Warn XT25, Full Ricochet skid plate protection
'09 Sportsman 500, 26" Maxxis Bighorns, Polaris 2,500 lb. winch, Cycle Country plow
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01-31-2012, 01:45 PM
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Extreme ATV Enthusiast
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Member #3001
Join Date: Feb 2010
Location: Millboro Va.
Posts: 210
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I got it also !!!!!!
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Greg Smith 
2009 Sportsman 500 HO
Glacier II Plow , Warn 3000 winch , winch saver
Rear grab bar , Polaris hand guards, HD Springs
Front rack extender , ATV Guru Brush guard
12X7 ITP Delta wheels, 27X9X12(F) 27X12X12(R)Mud Lite XL
Nerf Bars from Outlaw Fabrications , Maier fender flares
1996 Trailboss 250
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01-31-2012, 03:19 PM
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Junior Member
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Member #11840
Join Date: Feb 2011
Location: Shenandoah Valley, VA
Posts: 17
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I got it too, but haven't checked the link out yet. Bet they change the link and re-send it to dealers only next time!
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2011 Sportsman 500 HO
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02-01-2012, 04:36 AM
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Extreme ATV Enthusiast
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Member #1726
Join Date: Oct 2009
Location: Pittsburgh PA
Posts: 253
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I got it too!!!
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2008 Sportsman 500 HO Polaris winch, front and rear bumbers, rear rack extenter
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02-01-2012, 05:22 AM
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Extreme ATV Enthusiast
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Member #19332
Join Date: Oct 2011
Location: Red Deer, AB
Posts: 344
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NPS. That's pretty clever. I LOL'd when I saw that. Then I ROFLMAO'd. Then my buddy asked WTF? To which I replied IDK. Then I LOL'd once more, borrowed his GMC to go to TGIFriday.
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2011 Sportsman XP 850 EPS
Nicknamed "KATT" (Kickass All Terrain Toy)
Polaris Lock & Ride Front Storage Box
Polaris Lock & Ride Rear Storage Box
Polaris Deluxe Front Brush Guard
Polaris Deluxe Rear Brush Guard
Polaris Handle Bar Guards
Polaris Lock & Ride Back Rest
Polaris 3500lb Winch Kit
Polaris Winch Accessory Kit
Polaris Wireless Winch Remote
Polaris Trailerable ATV Cover
Polaris Hand Warmers
Polaris Thumb Warmer
GoPro HD Helmet Hero Camera
"I fire up the willing engine,
Responding with a roar.
Tires spitting gravel,
I commit my weekly crime..."
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02-01-2012, 06:10 AM
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Extreme ATV Enthusiast
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Member #14456
Join Date: Apr 2011
Posts: 184
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Yep, a little embarassing for whoever sent it, but my take away from it is positive..
Its an inside look at Polaris commitment to ever improving service.. This simply shows that they are working to support and encourage their dealers to respond the right way to customer feedback..
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02-01-2012, 06:38 AM
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Polaris ATV Junkie!
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Member #11247
Join Date: Jan 2011
Location: Michigan
Posts: 1,032
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Dear Polaris Enthusiast,
Polaris recently sent you an email communication that was intended for our internal dealer network related to our customer surveys regarding customer satisfaction and loyalty. We apologize for any confusion that this may have caused you.
If you have any additional questions regarding this matter, please do not hesitate to contact us through our Online Help Center or by calling 1-800-POLARIS (1-800-765-2747).
__________________
2011 Sportsman 500 H.O. - Guru brush guard, 26" original Big Horns, gutted muffler, Polaris 2500 w/synthetic line/hawse/winch saver, Polaris HD springs, Polaris heated grips, Glacier III 60" plow, Quadovator reverse mod, 3 headlight mod, Polaris rear rack extender, rear L&R cargo box, HIDs
2011 Trail Boss - HIDs SOLD
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