Anyone Know How to Register a Serious Complaint with Polaris???
I have tried their customer service email and I get a typical canned response and I am getting very frustrated and Polaris' lack of response or concern is pushing me to wish that I bought a Can-Am or a Honda. I went with them because of the "good reputation".
Let me give a little history...(this is an email I sent to Polaris)
"On December 2008 I bought my son a 2008 Polaris Sportsman 300 and December 2009 I bought myself a 2008 Polaris Sportsman 500. Since then I have had to take my sons 300 into the dealer for 3 repairs. I have also had to have my 500 into the dealer to repair a warranty piece as well. For a first time buyer I am a little upset at the service record, both of which have under 40 hours of runtime."
My first issue with my son's 300 is that it is blowing fuses. Since i got my son's 300 back from the shop, he took it out for 15 mintues, it started to bog down so he parked it. I went to check it the next day and now it is blowing fuses constantly. I had to take it in on the last repair check for the same thing as well as water in the air intake. There is something wrong and it is costing me some money,
My second issue is that, as mentioned above, he keeps getting water into the air intake. The first time was when he went high speed through about 6 inches of water. The second time he was more careful and he went through about 10 inches but not as fast. He loves his machine but he too is getting disappointed, especially when his friends can plow through water and mud and not have any issues.
I complained to my dealer and he said that he contacted Polaris and they said that was a "known defect" and not much i could do about.
Does anyone else have this problem???
I thought ATVs were built to do stuff like that.
Someone please help!!