Chapman's in DAvison MI don't go there - Polaris ATV Forum
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post #1 of 34 (permalink) Old 12-06-2013, 11:44 AM Thread Starter
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Chapman's in DAvison MI don't go there

Well my experience started out good, but soon went south after purchase. Upon getting my new atv home I discovered the tires were low, battery was dead, no gas, extra bolts laying in the frame, and here is where it gets good the rear brake master cylinder was not hooked up and the brake pedal itself was not attached to the machine! All of this after they told me how great their techincians are. I called and they didn't seem all that worried about it , but did order the parts. I was told the parts would be in in 3 days. When I called to check on my parts after 1 week I was informed that they had not been ordered yet because they did not have enough items for an order , when I asked the service guy about the 3 days he got mad and hung up on me. I called back and talked to the owner and his repsonse was "well you must have sworn at him." not a chance I have done automotive service for 20 years I know that doesn't get you anywhere. I then received my parts which I will install myself since I witnessed the kind of service work they do first hand. I called and asked salesman to check with the owner and see if he would ok heavy duty front springs for my inconvienence. Salesman never called back so I called and he stated the owner would sell them to me for cost. $56.00 each ??? retail is $74.95 a pair. Bottom line is these people do not care about customer service ,are not knowledgable about the products they are selling, they lie, they don't return phone calls etc. buyer beware!!!!

Last edited by michstorm; 12-06-2013 at 01:04 PM.
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post #2 of 34 (permalink) Old 12-06-2013, 12:19 PM
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Sorry to hear you had a bad experiance..... good info to share.

Unhappy customers give all kinds of "free advertisement"...... to bad it's usually not the kind the deal is looking for!!

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post #3 of 34 (permalink) Old 12-06-2013, 12:43 PM
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That's crazy that happened. I was in Ray C's last week to see if they had anything and the sales guy told me to go up there and check them out. Glad I didn't make the drive!
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post #4 of 34 (permalink) Old 12-06-2013, 12:55 PM Thread Starter
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It is unfortunate the way it went down. I gave them several chances to try to make it right and they weren't interested. It seems very difficult to find a atv, motorcycle, boat dealer etc that knows what they are doing and that you trust.
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post #5 of 34 (permalink) Old 12-06-2013, 01:00 PM
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I understand. If you're in the Lapeer County area, there is Greenias in Almont. I know the polaris mechanic there and he's a good guy, but lately I've heard their customer service hasn't been the best. No first hand experience to confirm though.

Luckily the Polaris dealer that's local to me seems great to deal with.
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post #6 of 34 (permalink) Old 12-06-2013, 01:03 PM Thread Starter
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I went to Chapman's because I haven't been thrilled with the dealer close to me. Seems I cant win. Oh well that's the way it goes.
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post #7 of 34 (permalink) Old 12-06-2013, 01:59 PM
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You should share your experience with popo headquarters.
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post #8 of 34 (permalink) Old 12-06-2013, 02:27 PM
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I don't think popo headquarters will really care judging by their history with warranty work.
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post #9 of 34 (permalink) Old 12-06-2013, 03:17 PM Thread Starter
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That is my next call, but I don't expect it to go anywhere.
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post #10 of 34 (permalink) Old 12-06-2013, 03:38 PM
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Quote:
Originally Posted by michstorm View Post
I went to Chapman's because I haven't been thrilled with the dealer close to me. Seems I cant win. Oh well that's the way it goes.
People are a-holes now days. If I were him, I would of ordered your parts ASAP and apologized profusely.

My local Polaris dealer is also a tool. I avoid them as much as possible. Not only can one not trust them but they are rude with absolutely no provocation. Other have noticed it, too. So, screw them. I buy my machines elsewhere. Once in a while I'll stop in and buy some chain lube or filter oil. They missed out on three sales and another one coming up all just because they're jerks.

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