[TDMax]

2015 Sportsman 1000 Touring

ECU Part # 4012616

I have that part in hand. The Polaris parts lookup says it is correct but it is not. It has two completely different long connectors with far more terminals than mine. The ECM in my machine is a Bosch unit, has 2 small connectors and only uses one. The other one is vacant. Rather than tear my machine back down and get a picture, I have added links to pics off Ebay.


What you say fits: https://www.ebay.com/itm/Polaris-ECM-4012616-New-OEM-/332285144947

What I have looks like this: https://www.ebay.com/itm/11-18-POLARIS-RZR-SPORTSMAN-RANGER-800-ECU-ECM-CDI-COMPUTER-BOX-4012838-OEM-6112/123612763068

I have tried to explain this to Polaris. They said that the part was correct and before I could even rebut they closed the case. There is no way in God's green earth that this part will fit my machine. The online merchant (front for a dealer) refuses to accept the return. I have never done a dispute on credit card, but I am about to unless someone has a suggestion.

I used to have a good connection with Polaris but he is no longer with the company. Any suggestions on who might actually give a damn at Polaris appreciated.

 

[latebird]

What you need is part # 4012838

It was used on the following models:

2011 RANGER 4X4 800 EFI ALL OPTIONS (R11TH76/TY76) - Electrical, Regulator, Relays, Sensors & Ecu All Options
2011 RANGER 4X4 800 EFI CREW (R11WH76AG/AR/WY76AE/AH/AJ) - Electrical, Regulator, Relays, Sensors & Ecu
2011 RANGER 6X6 800 EFI (R11HR76AG/AR) - Electrical, Regulator, Relays, Sensors & Ecu
2011 RZR "S" 800 EFI (R11VE76AC/AD/AT/AW/AZ) - Electrical, Ignition
2011 RZR 4 INTL (R11XY76FX) - Electrical, Ignition
2011 RZR 4/EPS RGE (R11XH76AW/AZ/XY76AA) - Electrical, Ignition
2011 RZR 800 EFI/EPS ALL OPTIONS (R11VH76/VY76) - Electrical, Ignition All Options
2011 RZR S EPS INTL (R11VM76FX) - Electrical, Ignition
2011 RZR XP 900 (R11JH87AA/AD) - Electrical, Ignition
2012 RANGER 6X6 800 (R12HR76AG/AR) - Electrical, Regulator, Relays, Sensors & Ecu
2012 RANGER CREW 800 (R12WH76AG/AR/EAH/EAV/EAW) - Electrical, Regulator, Relays, Sensors & Ecu
2012 RANGER XP 800 (R12TH76/TH7E/TX7E) - Electrical, Regulator, Relays, Sensors & Ecu All Options
2012 RZR 4 800 EFI (R12XE76AD/7EAB/EAO) - Electrical, Ignition
2012 RZR 4 800 EFI EPS INTL (R12XE7EFX) - Electrical, Ignition
2012 RZR 4 XP 900 (R12XT87AA/9EAS) - Electrical, Ignition
2012 RZR 570 EFI (R12VH57AD) - Electrical, Ignition
2012 RZR 570 EFI INTL (R12VH57FX) - Electrical, Ignition
2012 RZR 800 EFI/EPS (R12VH76AB/AD/AF/AH/AI/AJ/AM/EAB/EAS) - Electrical, Ignition
2012 RZR S 800 EFI (R12VE76AB/AD/AE/AJ/AO) - Electrical, Ignition
2012 RZR S INTL/ISRAEL (R12VE76FX/FI) - Electrical, Ignition
2012 RZR XP 900 EFI (R12JT87AB/AD/AS/AW/9EAW) - Electrical, Ignition
2012 RZR XP INTL (R12JT9EFX) - Electrical, Ignition
2013 RANGER 6X6 800 (R13HR76AG/AR) - Electrical, Regulator, Relays, Sensors & Ecu
2013 RANGER 800 CREW (R13WH76AG/AR/EAH/EAI) - Electrical, Regulator, Relays, Sensors & Ecu
2013 RANGER 800 EFI (R13TH76/7E) - Electrical, Regulator, Relays, Sensors & Ecu All Options
2013 RANGER 800 EFI MIDSIZE (R13RH76AG/AH/AN) - Electrical, Regulator, Relays, Sensors & Ecu
2013 RZR 4 800 EFI (R13XE76AD/EAI) - Electrical, Ignition
2013 RZR 4 XP 900 PS INTL (R13XT9EFX) - Electrical, Ignition
2013 RZR 4 XP JAGGED X (R13XT9EAL) - Electrical, Ignition
2013 RZR 570 EFI (R13VH57AD/6EAK) - Electrical, Ignition
2013 RZR 570 EFI INTL (R13VH57FX) - Electrical, Ignition
2013 RZR 800 EFI (R13VH76AC/AD/AN/AS/EAI) - Electrical, Ignition
2013 RZR S 800 EFI (R13VE76AD/AI/AW/7EAS/EAT) - Electrical, Ignition
2013 RZR S 800 EFI INTL/ISRAEL (R13VE76FX/FI) - Electrical, Ignition
2013 RZR XP 4 900 EFI (R13XT87AA/9EAK) - Electrical, Ignition
2013 RZR XP 900 EFI (R13JT87AD/AL/9EAK/EAL/EAO/EAT/EAW/EAP) - Electrical, Ignition
2013 RZR XP 900 EPS INTL (R13JT9EFX) - Electrical, Ignition
2014 RANGER 570 EFI (R14RH57AA/AC/AR/6EAZ) - Electrical, Ignition
2014 RANGER 570 INTL (R14RH57FX) - Electrical, Ignition
2014 RANGER 800 CREW (R14WH76AA) - Electrical, Regulator, Relays, Sensors & Ecu
2014 RANGER CREW 570 EFI (R14WH57AA/AC/AR/6EAT) - Electrical, Ignition
2014 RANGER DIESEL HST/DELUXE (R141/2D9JDA) - Electrical, Harness R141d9jda
2014 RANGER DIESEL HST/DELUXE (R141/2D9JDA) - Electrical, Harness R142d9jda
2014 RZR 4 800 (Z14XE7EAL/X) - Electrical, Ignition
2014 RZR 4 900 (Z14XT9EAO) - Electrical, Ignition
2014 RZR 4 900 INTL (Z14XT9EFX) - Electrical, Ignition
2014 RZR 570 (Z14VH57AD/6EAI/6EAW) - Electrical, Ignition
2014 RZR 800 (Z14VH76AC/AD/EAI/EAK/EAJ/EAL/EAW) - Electrical, Ignition
2014 RZR 900 (Z14JT87AD/9EAO/9EAOL/9EAL) - Electrical, Ignition
2014 RZR 900 INTL (Z14JT9EFX) - Electrical, Ignition
2014 RZR S 800 (Z14VE76AD/7EAL/7EAW/7EAJ/7EAU) - Electrical, Ignition Z14ve76ad/7Eal/7Eaw/Eaj/Eau
2014 RZR S 800 INTL EFI/ISRAEL (Z14VE76FX/FI) - Electrical, Ignition
2014 SPORTSMAN 570 EFI (A14MH57AA/AC/AD) - Electrical, Switches, Sensors & Ecm
2014 SPORTSMAN 570 EFI EPS (A14MH5EAA/EAC/EAJ) - Electrical, Switches, Sensors & Ecm
2014 SPORTSMAN 570 EFI EPS FOREST (A14MH5EFJ/EFK) - Electrical, Switches, Sensors & Ecm Modules
2014 SPORTSMAN 570 EFI HD (A14MH57TD) - Electrical, Switches, Sensors & Ecm
2014 SPORTSMAN 570 EFI UTE HD EPS (A14MX5ETH) - Electrical, Switches, Sensors & Ecm Modules
2014 SPORTSMAN 570 FOREST (A14MH57FA/FJ) - Electrical, Switches, Sensors & Ecm Modules
2014 SPORTSMAN ACE (A14BH33AJ) - Electrical, Ignition
2014 SPORTSMAN ACE EURO (A14BH33FJ) - Electrical, Ignition
2014 SPORTSMAN TOURING 570 EFI (A14DH57AA/AJ) - Electrical, Switches, Sensors & Ecm
2014 SPORTSMAN TOURING 570 EFI INTL (A14DH57FJ) - Electrical, Switches, Sensors & Ecm Modules
2015 HAWKEYE 325 2X4 (A15SAA32EH) - Electrical, Switches, Sensors & Ecm
2015 RANGER 1000 DIESEL (R15RTAD1AA/EA/ED1EA) - Electrical, Regulator, Relays & Ecu
2015 RANGER 1000 DIESEL CREW (R15RUAD1AA) - Electrical, Regulator, Relays & Ecu
2015 RANGER 1000 DIESEL EU (R15RTAD1FA) - Electrical, Regulator, Relays & Ecu
2015 RANGER HST (R151DPD1AA/2D) - Electrical, Harness R151dpd1aa
2015 RZR 570 (Z15VHA57AJ/E57AS/AK) - Electrical, Ignition
2015 RZR 570 EU (Z15VHA57FJ) - Electrical, Ignition
2015 SPORTSMAN 1000 MD (A15SXE95HK) - Electrical, Switches, Sensors, Ecu & Control Modules
2015 SPORTSMAN 1000 XP (A15SXE95AC/AK/L95AM) - Electrical, Switches, Sensors, Ecu & Control Modules
2015 SPORTSMAN 570 EFI (A15SEA57AA/AC/AD/LD) - Electrical, Switches, Sensors & Ecm
2015 SPORTSMAN 570 EFI EPS (A15SEE57AA/AC/AJ) - Electrical, Switches, Sensors & Ecm
2015 SPORTSMAN 570 EFI UTE HD (A15SUH57AH) - Electrical, Switches, Sensors & Ecm Modules
2015 SPORTSMAN 570 EFI X2 EPS (A15SWE57AA/AD) - Electrical, Switches, Sensors & Ecm
2015 SPORTSMAN 570 HD (A15SEH57AD) - Electrical, Switches, Sensors & Ecm
2015 SPORTSMAN 570 SP (A15SHD57AC/E57AS/AM/L57AK) - Electrical, Switches, Sensors & Ecm
2015 SPORTSMAN 570 SP TOURING (A15SJE57AS/AV) - Electrical, Switches, Sensors & Ecm
2015 SPORTSMAN 850 SP (A15SXE85AS/AM/A85AA/AC/AJ) - Electrical, Switches, Sensors, Ecu & Control Modules
2015 SPORTSMAN 850 TOURING SP EU (A15SYE85FS) - Electrical, Switches, Sensors, Ecu & Control Modules
2015 SPORTSMAN 850 TOURING SP MD (A15SYE85HS) - Electrical, Switches, Sensors, Ecu & Control Modules
2015 SPORTSMAN ACE 325 EFI (A15DAA32AA/AJ) - Electrical, Ignition
2015 SPORTSMAN ACE 325 EURO (A15DAA32EA/EJ) - Electrical, Ignition
2015 SPORTSMAN ACE 325 HD (A15DAH32EJ) - Electrical, Ignition
2015 SPORTSMAN ACE 570 EFI (A15DAA57AJ/AH/EAK) - Electrical, Ignition
2015 SPORTSMAN ACE 570 EURO (A15DAA57EJ/EH/EEK) - Electrical, Ignition
2015 SPORTSMAN ACE 570 HD (A15DAH57EJ) - Electrical, Ignition
2015 SPORTSMAN ETX EFI (A15SEA32AA/AH) - Electrical, Switches, Sensors & Ecm
2015 SPORTSMAN ETX EFI MD (A15SEA32HA) - Electrical, Switches, Sensors & Ecm
2015 SPORTSMAN TOURING 570 EFI/EPS (A15SDA57AA/LJ/E57AJ) - Electrical, Switches, Sensors & Ecm
2015 SPORTSMAN TOURING 850 SP (A15SYE85AS/AV) - Electrical, Switches, Sensors, Ecu & Control Modules
2015 SPORTSMAN XP 850 HO EPS MD (A15SXE85HI) - Electrical, Switches, Sensors, Ecu & Control Modules
2016 ACE 325 EFI (A16DAA32A1/A7) - Electrical, Ignition
2016 ACE 570 EFI (A16DAA57A5/A7/L2/E57A9/E57AM) - Electrical, Ignition
2016 ACE 570 EFI EURO (A16DAA57F1/F2/E57FM) - Electrical, Ignition
2016 ACE 570 EFI HD (A16DAH57A1) - Electrical, Ignition
2016 ACE 570 EFI MD (A16DAA57N1/E57NM) - Electrical, Ignition
2016 RANGER 1000 DIESEL (R16RTAD1A1/ED1E1) - Electrical, Regulator, Relays & Ecu R16rtad1a1/E1
2016 RANGER 1000 DIESEL CREW (R16RVAD1A1) - Electrical, Regulator, Relays & Ecu
2016 RANGER 1000 DIESEL EU (R16RTED1F1) - Electrical, Regulator, Relays & Ecu
2016 RZR 570 (Z16VHA57A2/EAK/AS) - Electrical, Ignition
2016 RZR 570 EU (Z16VHA57FJ) - Electrical, Ignition
2016 SPORTSMAN 1000 HL (A16SXM95AL) - Electrical, Switches, Sensors, Ecu & Control Modules
2016 SPORTSMAN 1000 XP (A16SXE95AG/AR/D95A9) - Electrical, Switches, Sensors, Ecu & Control Modules
2016 SPORTSMAN 570 EFI (A16SEA57A1/7/8/9/E57A1/2/5/7/9) - Electrical, Switches, Sensors & Ecm A16sea57a1/7/8/9/L7/E57a1/5/7/9
2016 SPORTSMAN 570 EFI HD (A16SEH57A7) - Electrical, Switches, Sensors & Ecm
2016 SPORTSMAN 570 EFI X2 EPS (A16SWE57A1/A7) - Electrical, Switches, Sensors & Ecm
2016 SPORTSMAN 570 SP (A16SHD57A9/E57AS/AM) - Electrical, Switches, Sensors & Ecm
2016 SPORTSMAN 570 SP TOURING (A16SJE57AB) - Electrical, Switches, Sensors & Ecm
2016 SPORTSMAN 850 HL (A16SXN85A3) - Electrical, Switches, Sensors, Ecu & Control Modules
2016 SPORTSMAN 850 SP (A16SXE85AS/AM/A85A1/A2/A9) - Electrical, Switches, Sensors, Ecu & Control Modules
2016 SPORTSMAN TOURING 570 EFI/EPS (A16SDA57A1/L2/E57A2) - Electrical, Switches, Sensors & Ecm
2016 SPORTSMAN TOURING 850 SP (A16SYE85AS) - Electrical, Switches, Sensors, Ecu & Control Modules
2017 RANGER 1000 DIESEL (R17RTAD1A1) - Electrical, Regulator, Relays & Ecu /E1
2017 RANGER 1000 DIESEL (R17RTAD1A1/ED1N1) - Electrical, Regulator, Relays & Ecu
2017 RANGER 1000 DIESEL CREW (R17RVAD1A1) - Electrical, Regulator, Relays & Ecu
2017 RANGER 1000 DIESEL CREW MD POL (R17RVAD1N1) - Electrical, Regulator, Relays & Ecu
2017 RANGER 1000 DIESEL POLAND (R17RTED1F1/SD1C1) - Electrical, Regulator, Relays & Ecu
2018 RANGER 1000 DIESEL (R18RTAD1B1/ED1N1) - Electrical, Regulator, Relays & Ecu
2018 RANGER 1000 DIESEL CREW (R18RVAD1B1) - Electrical, Regulator, Relays & Ecu
2018 RANGER 1000 DIESEL CREW MD (R18RVAD1N1) - Electrical, Regulator, Relays & Ecu
2018 RANGER 1000 DIESEL POLAND (R18RTED1F1/SD1C1) - Electrical, Regulator, Relays & Ecu

 

[polman500]

Yep, that number is listed for the basic 1000. :nixweiss:

Here's a pic.

https://www.ebay.com/itm/Polaris-2011-2018-BRUTUS-PTO-RZR-570-Ecu-Base-M17-4012838-New-OEM/183529103492?epid=1424546084&hash=item2abb2fe084:g:btQAAOSwE8Vb3GSt:rk:2:pf:1

 

[TDMax]

Thanks for the replies guys. Query number one with Polaris resulted in them first arguing that parts bought at Partzilla (online front for a Polaris dealer0 were not supported as theye were not OE parts. Eventually after arguing that the listing was wrong and that OI merely wanted to have them confirm the error and note the correct part number I received this:

Thank your for contacting Polaris Industries.

sorry i missed this


The number on the ECM itself is not valid as it is the number for a non flashed ECM that we use during manufacturing. The part number is not for used for retail. The part number in the online parts catalog, part #4012616, is the correct part number for the ECM for your unit.

We greatly appreciate you taking the time to reach out to us!
Chris, Representative, Owner Connections
2100 Highway 55 | Medina, MN 55340


I tried to respond but they immediately closed the case. I had to submit another ticket and got this response:

Hello,
Thank you for contacting Polaris Industries.
The production date f your vehicle is:
Production Date 10/01/2014
There was a mid year build changes for ECUs.
Per your build date your vehicle was built with 4015318 which has been changed to:

4012838 ECU-BASE,M17
Please see attached for print.





Best Regards,
Mary
Mary, Representative, Owner Connections
2100 Highway 55 | Medina, MN 55340

 

[TDMax]

So now circling back around to the first part of the issue. Part does not fit. Partzilla (Powersports Plus) argues policy is no returns. Says the listing is correct. This is why I went to Polaris to get the correction. Now we'll see if they change their tune or not. I have never disputed a charge on my card that was not fraud, but I'm getting ready to now.

 

[latebird]

Good luck, sometimes Small Claims Court works - they get a summons and tunes change - cheaper for them to take it back than fight it - they screwed up and just need to 'man up (that is not sexist - it's just an abbreviated form of HUMAN)

 

[polman500]

I hate to hear this. I'm a long time Partzilla customer and regularly recommend them on the forum. I understand that they, as most all others, have a "no returns" policy on all electrical parts but it seems you could get some relief given the situation and that the part couldn't possibly have been hooked up since its impossible on your machine.

Hmm, sorry to be the bearer of bad news but I just looked at Partzilla's return policy and it clearly states TWICE that OEM electrical parts can't be returned under any circumstances.
Given that its clearly stated, not once but twice, on their web page I doubt you're gonna be successful unless you can get hold of someone that will listen to your whole story at Partzilla.
You may just have to try to sell it on ebay or something.
I'd have never bought a new one anyway but Powersports Nation has full warranty and no questions asked free postage paid returns on all their used electrical parts. If they have one that will work it'll be MUCH cheaper than a new one too. That may be something for you to consider?

 

[polman500]

OP, you might be able to use the confirmation you got from Polaris about the wrong part number being listed to get some help at Partzilla...don't know.
Good luck.

 

[latebird]

I never bought parts from Partzilla, but I have returned electrical parts to nearly all distributors except Arctic Cat - AC will not accept returns on ANY part - order it by transposition of digits on an order and it's yours. If I have removed it from the package and just viewed it, never even tried to plug it in, I don't even attempt to return it, but if it's still in the original sealed package, I have returned CDI units, relays, light bulbs and stators, but I am an established repair shop - not an off the street customer.

Try the credit card approach - if you buy a TV on a credit card and it fails out of warranty before it is paid off, depending on the credit card issuer, the credit card company extends the warranty. You don't get to send it back, but you end up with a replacement.

I think if the package is sealed, the CC issuer can exert influence on the seller to take it back. If the package is unsealed, you might just have to offer it up on Ebay or the like.

 

[polman500]

I never bought parts from Partzilla, but I have returned electrical parts to nearly all distributors except Arctic Cat - AC will not accept returns on ANY part - order it by transposition of digits on an order and it's yours. If I have removed it from the package and just viewed it, never even tried to plug it in, I don't even attempt to return it, but if it's still in the original sealed package, I have returned CDI units, relays, light bulbs and stators, but I am an established repair shop - not an off the street customer.

Try the credit card approach - if you buy a TV on a credit card and it fails out of warranty before it is paid off, depending on the credit card issuer, the credit card company extends the warranty. You don't get to send it back, but you end up with a replacement.

I think if the package is sealed, the CC issuer can exert influence on the seller to take it back. If the package is unsealed, you might just have to offer it up on Ebay or the like.

Yep, you're an established business and probably using a business account when you purchase too latebird.
I think if he'd forward that correspondence from Polaris to show the Partzilla Customer Service Reps that the part number, as listed on PZ's website, is actually wrong per Polaris then he might get some traction. That would show that the wrong part was actually sold/shipped by them so they should exchange it without violating their "no return" policy?

 

[TDMax]

CS at Partzilla is definitely lacking. It took over 2 days to respond to my original request.

This was on 1-30

If the part numbers listed on the diagram on our site are incorrect, this would not be your fault, therefore we would be responsible. However, I cannot determine if the incorrect part is listed for your model without your complete model number. For a Polaris, most customers do not know the complete model number therefore we have to look it up by the VIN. I need this information in order to assist you further with this matter.


Regards,
Shannon R.
Customer Service
Partzilla.com
Toll Free: 877-473-4595
International: 00-1-229-584-0046
Email: [email protected]
Website: http://www.partzilla.com/

How am I doing? Email my supervisor at [email protected]


I have cc'd the supervisor throughout my email string with no response at all other than the agent. I submitted my VIN and the answer was that the parts listing was indeed correct and tough luck on my part. They stopped responding. I sent my proof via email on Friday 2-8 at 2:06pm and CC'd the supervisor. I requested a return and refund. I have a meeting Monday so I won't be in to follow up. I'll see what happens and if not handled by Tuesday morning I'll call the card company.

I did not complain at all about the new OE battery that was boxed and sealed in March 2018 (over 9 months ago) even though Yuasa says that they need to be charged every 90 days. It arrived at approx. 12.2v