"service manager "~~ THERE WAS THE PROBLEM ALL MANAGER NO MECHANICAL ~~OLDFART~~You make a lot of good points in your comments about customers and the dealerships too, but there has to be someone there that gives a shizt if the doors stay open or closed.
In my case I was supposedly dealing with the service manager since I objected to them saying there was no gas in the oil. They stayed strong with that decision and as I said the reason I brought it home instead of forcing the issue at the dealership.
If dealerships wanted to stay in business they could start by stop raping the customers on oil changes, parts, and accessories. Only someone that knows nothing about anything brings their bikes/quads in to get them fixed unless they happen to be rich and don't want to mess with it. An example was the injector I replaced, it was a simple fix that almost anyone could have done if their machine isn't under warranty, which mine was and I shouldn't of had to and that's another part of the problem dealerships have. In my case there are very few ways for gas to get into the oil and since I don't have a carb it has to be the injector, anything else would mean that I'm putting gas in the oil myself and that wasn't the problem. But I'm getting off topic here.
I'm getting up in age, I don't mind working on some things but if it requires to take 1/2 the bike/atv apart I'd rather take it to a dealer, but they price themselves out of customers and people take it to the other local bike/atv mechanics that make a good living working on bikes/atv's because they don't rape their customers over labor, parts, accessories, etc...the exact same thing the dealerships could have if they didn't keep doing what they've always done. They're no different than automobile dealerships, as soon as the warranty is out most people take their vehicle to a local mechanic they know who treats them right.
So in closing, even though you made a lot of good comments imo it still boils down to the dealership thinking they are so special they can treat a customer anyway they want and if the customer doesn't like it tough shizt. Until that attitude is fixed they will always be on the verge of closing the doors and they're the only ones that can fix the problem. Today, I won't say all, but most dealership will quote you msrp, on atv's anyway, and will not come off it. I have never paid msrp for anything and I never will, I had 2 dealerships tell me over the phone they would come off the msrp, but when I got there with my 2021 Polaris 570 to trade in (the gas in the oil issue) their atv was msrp and my Polaris 570 that had less than 55 hrs, no body damage at all, was low balled all the way down on the trade in range and neither one would come off either pricing.
So I ask again, who are causing their own problems?