Well my experience started out good, but soon went south after purchase. Upon getting my new atv home I discovered the tires were low, battery was dead, no gas, extra bolts laying in the frame, and here is where it gets good the rear brake master cylinder was not hooked up and the brake pedal itself was not attached to the machine! All of this after they told me how great their techincians are. I called and they didn't seem all that worried about it , but did order the parts. I was told the parts would be in in 3 days. When I called to check on my parts after 1 week I was informed that they had not been ordered yet because they did not have enough items for an order , when I asked the service guy about the 3 days he got mad and hung up on me. I called back and talked to the owner and his repsonse was "well you must have sworn at him." not a chance I have done automotive service for 20 years I know that doesn't get you anywhere. I then received my parts which I will install myself since I witnessed the kind of service work they do first hand. I called and asked salesman to check with the owner and see if he would ok heavy duty front springs for my inconvienence. Salesman never called back so I called and he stated the owner would sell them to me for cost. $56.00 each ??? retail is $74.95 a pair. Bottom line is these people do not care about customer service ,are not knowledgable about the products they are selling, they lie, they don't return phone calls etc. buyer beware!!!!